Checking the Payment Status of a Customer Invoice

The below guidance relates to the invoice status of invoices that we have issued to customers for funds owed to the Council. To find the status of an invoice that a supplier or payee has submitted to the Council for payment, please click here.

Checking if your payment has been received
If you want to check if we have received your payment for a customer invoice, please use our contact form to make this request. Please include:

• customer name
• invoice number
• payment method used
• date the payment was made
  
  

You will receive an automated response confirming your unique reference number and can expect to receive a response within 3 working days.

Checking if an invoice has been paid
To query if an invoice has already been paid, please use our contact form, ensuring you include:

• Customer name
• Invoice number

You will receive an automated response confirming your unique query reference number and you should expect to receive a response within 3 working days.

Please note, if you are an internal council colleague, you may be able to check the status of an invoice yourself using Oracle Fusion.