Submitting an Invoice for Payment

Submitting Invoices

Wherever possible, we request that invoices are submitted via email to the relevant email address in the table below unless otherwise specified by your council contact. Invoices are also accepted via post if email is not feasible. Please ensure any invoices you submit adhere to the invoice requirements detailed below.

For details about submitting invoices to Nottingham City Homes, please consult their webpage here.

When submitting by email, you should receive a notification of receipt shortly after your invoice has been submitted. If your invoice is rejected, you will be notified within 5 working days of submission. The invoice rejection form will be emailed to the address quoted on the document.

If you would like to know the status of any of your submitted invoices or are experiencing any issues, you can contact our service desk by calling 0300 30 30 222 or  via our contact form. 

Invoice Requirements

The requirements detailed below are essential on all invoices. Adhering to these requirements will aid in a faster turnaround of your invoice through to payment.

	Valid purchase order number in a named field in the header of the invoice
	The word INVOICE or CREDIT NOTE stated clearly
	Your company name, address and contact details
	A unique invoice/credit note reference number
	The date of the invoice/credit note
	Addressed to the relevant authority (i.e. Leicestershire County Council, Nottingham City Council) Please note that NCC/LCC are not accepted acronyms
	A clear description of the goods or services being charged for and individual amounts
	The total amount owed
	Bank Account Details (if you receive payments electronically)
	The invoice should be good quality with all required fields legible
	No handwritten items will be read from the invoice To make amendments and additions, please use fill and sign function on PDF or another digital alternative

If your invoice is VATable, we also require the following information

	Net amount excluding VAT
	VAT amount (if applicable)