Team Support
Extensive support has been provided to services through one to one guidance and training to Requisitioners, Business Support Teams and users who are involved with the procurement process regularly. You should be able to refer your queries to this group of users in your service for initial support and appropriate guidance.

If you still require help, please see the relevant table below advising which team or tool will be able to advise on a number of frequently asked questions and topics. There is also an extensive list of links included below to relevant council guidance and policies. For any queries not covered by the below, you can log a query with us via our contact form.


Frequently Asked Questions

 

FAQ

Nottingham City Council
 Query Resolution starting point

Leicestershire County Council
 Query Resolution starting point

Has the invoice been paid and/or what is the payment date?

Query via the AP Inquiry dashboard

Use the Procurement dashboard

Who is the Default Approver or can I amend the default approver?

Refer to the Approver Access page on the intranet

Contact FAIT

I cannot enter a code / the code does not work

Contact NCC Finance Helpdesk

Contact FAIT

Which invoices are matched to a PO?

Query via the AP Inquiry dashboard

Use the Procurement dashboard

Matching Invoice to PO

Contact FSC

Contact FSC

Is a supplier set up? 

After 5 day SLA period, query via the AP Inquiry dashboard

After 5 day SLA

What is the supplier number/address?

Query via the AP Inquiry dashboard

Check the Procurement Dashboard

Viewing an invoice or obtaining a copy invoice

Via the AP Inquiry dashboard

Use the Procurement dashboard

 

Nottingham City Council Links and Guidance
Extensive guidance is available via the Approvals and Accounts Payable User Guides that are hosted on the intranet.

 

Leicestershire County Council Links and Guidance
Please find links to relevant LCC guidance below

Order Goods and Services
 
Find a cost code
Set up a new supplier
Amend an existing supplier
Make a supplier inactive
Request or remove an Oracle requisitioner
Request a new Oracle agreement
Raise, amend or cancel a purchase order
Deal with workflow notifications
Approve a purchase order
Confirm an order has been received
Reassign, redirect or return an invoice
Query an invoice
Chase a payment to a supplier
Pay a supplier
Recover money from an overpayment

Manage Budgets

Set up a new budget manager or monitor
Set a budget
Find a cost code
Request the creation of a project
Manage a budget
Deal with workflow notifications
Approve a purchase order
Manage petty cash
Request a P card
Manage a P card
Report a lost or stolen P-card
Complete accounts at the end of the financial year

Invoice Customer

Create, amend or make a customer inactive
Find a cost code
Request or amend an invoice to a customer
Deal with a customer dispute
Cancel an invoice to a customer
Check a customer has paid
Recover debt
Refund money to a customer
 Take a customer payment

Oracle Reporting

Access reports and dashboards
Request an Oracle report