Finance Fusion FAQs & Support

Modified on Wed, 9 Feb, 2022 at 3:33 PM

Team Support
Extensive support has been provided to services through one to one guidance and training to Requisitioners, Business Support Teams and users who are involved with the procurement process regularly. You should be able to refer your queries to this group of users in your service for initial support and appropriate guidance.

If you still require help, please see the relevant table below advising which team or tool will be able to advise on a number of frequently asked questions and topics. There is also an extensive list of links included below to relevant council guidance and policies. For any queries not covered by the below, you can log a query with us via our contact form.

Frequently Asked Questions

FAQ	Nottingham City Council Query Resolution starting point	Leicestershire County Council Query Resolution starting point
Has the invoice been paid and/or what is the payment date?	Query via the AP Inquiry dashboard	Use the Procurement dashboard
Who is the Default Approver or can I amend the default approver?	Refer to the Approver Access page on the intranet	Contact FAIT
I cannot enter a code / the code does not work	Contact NCC Finance Helpdesk	Contact FAIT
Which invoices are matched to a PO?	Query via the AP Inquiry dashboard	Use the Procurement dashboard
Matching Invoice to PO	Contact FSC	Contact FSC
Is a supplier set up?	After 5 day SLA period, query via the AP Inquiry dashboard	After 5 day SLA
What is the supplier number/address?	Query via the AP Inquiry dashboard	Check the Procurement Dashboard
Viewing an invoice or obtaining a copy invoice	Via the AP Inquiry dashboard	Use the Procurement dashboard

Nottingham City Council Links and Guidance
Extensive guidance is available via the Approvals and Accounts Payable User Guides that are hosted on the intranet.

Leicestershire County Council Links and Guidance
Please find links to relevant LCC guidance below

Order Goods and Services

Find a cost code

Set up a new supplier

Amend an existing supplier

Make a supplier inactive

Request or remove an Oracle requisitioner

Request a new Oracle agreement

Raise, amend or cancel a purchase order

Deal with workflow notifications

Approve a purchase order

Confirm an order has been received