If you have not traded with the Council for 14 months or more, your account will be inactivated. This is to ensure we hold the most accurate details for our suppliers before making any payments.

If your account has become inactive, please contact us via our contact form, providing the below details on your on company letter headed paper. 

  • Full trading name
  • Full postal address
  • Any other addresses if relevant
  • Bank details
  • VAT/Company Registration number (if applicable)


We will then complete the reactivation of your supplier account and update your supplier portal access as required. We will need to verify this request by contacting you independently as a fraud prevention measure.

Once the reactivation is completed, the requester will be informed.