Viewing Your Tickets

Colleagues can now check the latest updates of any tickets sent through to EMSS after signing in to Freshdesk (click here to access guidance on signing in).


 Click into the Check Ticket Status button at the top of the portal screen.




Partner colleagues can see a list of all their logged tickets as well as the ticket status

 

By clicking into a ticket, LCC/NCC colleagues can read any notes and replies as well as see the agent working on the ticket and current status.