Click into New Support Ticket



Complete all mandatory fields:


  • Requester will auto-populate if you are signed-in to the support portal
  • Service indicates whether you query is around Finance (Finance Services), HR or Payroll (Employee Services) or Oracle Fusion access and issues (Systems Admin).
  • Choose a Query Category that best fits your enquiry (you may also be asked to choose a Query Type)



  • Enter a Subject line summarising your query
  • In the Description field, explain your issue or enquiry and provide any relevant details
  • If required, click Attach a File to include an attachment with your query.


Finally, click submit to log your query with EMSS. Colleagues can also follow the Viewing the status of your ticket via the portal guide to monitor the progression of their query.