Recalling or Cancelling a Payment

Recalling a BACS Payment
We can only recall a payment up until midday on the day before the payment is due to credit into the payee's account. The team can only perform recalls on working days.

To allow the team time to process the recall, requests should be made no later than 11am on the day before the payment is due to credit into the payee's account. For reference, payments take 3 working days from the date of the BACS payment (day one) to credit into a payee's account (day three).

For any incorrect payments made after this time, the supplier would need to be contacted by the service area to arrange a refund to be made to the relevant authority.

As BACS recalls are usually urgent, requesters should call the EMSS service desk as soon as possible to ensure a high priority ticket can be logged. If you are logging a ticket via the portal, please ensure the subject line reads BACS RECALL. To allow us to locate the payment, please provide all of the below:

• Supplier number
• Payment number
• Supplier name
• Payment value
   

Stopping a Cheque
A stop can still be put on a cheque after it has been issued. To request a cancellation of a cheque, please log a ticket with us with the subject line STOP CHEQUE, including the following information:

• Supplier number
• Cheque number
• Supplier name
• Payment value

The team are also able to support with further requirements such as the cheque being re-issued or if a BACS reissue is required.