Requesting and Receiving Remittances

Remittances
The remittance we issue to you will include the amount paid, date due to clear the bank account and the details of the payment. If you are receiving payment for an invoice, the invoice number will be quoted. If it is for a payment issued by the department (i.e. schools allowance) a reference will be quoted.
 

• Need a copy of a remittance?
  To request a copy of a remittance, please contact us via our contact form, quoting as much information as possible to enable our team to locate your remittance (supplier name, payment amount, payment date, payment reference). We also ask you to provide a valid email address to send all future remittances to.
   
• Need more information on the payment?
  Please contact us via our contact form, provide your payment reference and ask for a more detailed breakdown. For GDPR reasons, we may need to direct your query onto the approving department to provide more information. We aim to respond to all of these requests within 5 working days.
   
• Received a payment without a remittance?
  Please contact us via our contact form and provide your payment reference. We will then be able to locate the payment and provide the details for you. Our agent will also check the current remittance email address held on your account and this can be amended if required. We aim to respond to all of these requests within 5 working days.
   
• Received a remittance without a payment?
  Please contact us via our contact form and provide any details you have about the payment (supplier name, quoted payment date, payment amount). If possible, please provide a copy of the remittance as an attachment.  If you are a new supplier or have recently changed your bank account, we also request you provide your sort code and the last four digits of your bank account so we can check the account details we hold on the system.