Accounts Receivable

Requesting a Refund
If you believe you are owed a refund, please complete the EMSS contact form, ensuring you provide: Proof of identity Bank Account Details Details of the...
Wed, 19 May, 2021 at 11:22 AM
Reminder Letter Received for Paid Invoice
If your invoice was paid in the last 7 days, you can dismiss this reminder.   If payment was made over 7 days ago, please inform us via our contact form a...
Wed, 19 May, 2021 at 11:23 AM
Paying an Invoice from the Council
Payment Reference When making a payment via online banking, BACS or cheque, please ensure you quote the invoice number. Payment Methods Please re...
Wed, 19 May, 2021 at 11:23 AM
Invoice Details/Charges Are Not Correct
Customers querying an invoice If you want to make a complaint about the charges on your invoice, please use the contact details located at the top right-ha...
Wed, 19 May, 2021 at 11:23 AM
Requesting a Customer Statement
If you require a statement of your customer account, please request this via our contact form. You will receive an automated response confirming your unique...
Fri, 28 May, 2021 at 9:26 AM
Request a Payment Plan
If you are unable to make full payment of the invoice by the due date, please use our contact form to advise us, including: the payment amounts you are ...
Wed, 19 May, 2021 at 11:24 AM
Checking the Payment Status of a Customer Invoice
The below guidance relates to the invoice status of invoices that we have issued to customers for funds owed to the Council. To find the status of an invoic...
Tue, 31 Aug, 2021 at 11:54 AM
Sending a Remittance to the Council
Please consult the table below to identify which email address to send your remittance to:   Payments to  Leicestershire County Council Payments to  N...
Thu, 20 May, 2021 at 10:31 AM
Requesting a Copy of an Invoice
If you require a copy of a customer invoice, please use our contact form to request this. Please include: customer name invoice number You will recei...
Wed, 14 Jul, 2021 at 2:56 PM
Overpayment Received from the Council
Thank you for making this payment back to us and please accept our apologies for any overpayments that have been made. Please see the below bank accounts fo...
Thu, 20 May, 2021 at 11:13 AM