Support Portal

If you believe you are owed a refund, please complete the EMSS contact form, ensuring you provide: Proof of identity Bank Account Details Details of the...

If your invoice was paid in the last 7 days, you can dismiss this reminder.   If payment was made over 7 days ago, please inform us via our contact form a...

Payment Reference When making a payment via online banking, BACS or cheque, please ensure you quote the invoice number. Payment Methods Please re...

Customers querying an invoice If you want to make a complaint about the charges on your invoice, please use the contact details located at the top right-ha...

If you require a statement of your customer account, please request this via our contact form. You will receive an automated response confirming your unique...

If you are unable to make full payment of the invoice by the due date, please use our contact form to advise us, including: the payment amounts you are ...

The below guidance relates to the invoice status of invoices that we have issued to customers for funds owed to the Council. To find the status of an invoic...

Please consult the table below to identify which email address to send your remittance to:   Payments to  Leicestershire County Council Payments to  N...

If you require a copy of a customer invoice, please use our contact form to request this. Please include: customer name invoice number You will recei...

Thank you for making this payment back to us and please accept our apologies for any overpayments that have been made. Please see the below bank accounts fo...