Support Portal Guidance

Signing in to the EMSS Support Portal
Please note that access to the support portal is currently only available to Council colleagues and is available using single sign-on as per the below instr...
Tue, 6 Jul, 2021 at 10:10 AM
Viewing the status of your ticket via the portal
Viewing Your Tickets Colleagues can now check the latest updates of any tickets sent through to EMSS after signing in to Freshdesk (click here to access g...
Fri, 30 Jul, 2021 at 1:51 PM
How to log a ticket with EMSS
Click into New Support Ticket Complete all mandatory fields: Requester will auto-populate if you are signed-in to the support portal Servic...
Mon, 7 Feb, 2022 at 5:49 PM