Cancelling a Supplier Invoice or Credit Note

Cancelling an Invoice 

If a supplier has submitted an invoice that is no longer required, a corresponding credit note will need to be provided to allow us to do a nil payment run. We are required to complete this run to ensure we retain an audit of all invoices received.

• Credit note cannot be provided as payment was made by purchase card or another method
  In this instance, please provide the relevant details via our contact form. Please provide the payment date and reference.
  
  
• The supplier is unable to provide a credit for any other reason

  Please contact us via our contact form, including the full reason why the supplier is unable to provide a credit and we will seek approval from the relevant finance teams to cancel the invoice.

Cancelling an RFP

Please confirm the RFP details and cancellation requesr via our contact form. If the cancellation is urgent, please call our service desk on 0300 3030222.

Cancelling a Credit Note

If a supplier has submitted a credit note that is no longer required, a corresponding invoice will need to be provided to allow us to do a nil payment run. We are required to complete this run to ensure we retain an audit of all invoices received.

• The supplier is unable to provide an invoice for any other reason

  Please contact us via our contact form, including the full reason why the supplier is unable to provide an invoice and we will seek approval from the relevant finance teams to cancel the credit.