If you have made changes to your supplier details, please inform us to ensure the account details we hold for you are accurate to prevent any errors.

 

Please contact us via our contact form and attach a letterheaded document detailing the change, with the exception of changes to supplier names which should follow the steps indicated below.


The table below details the information that we ask you to provide when contacting us to ensure we can promptly make the necessary changes. The supporting letterheaded document is required as a protective measure against fraudulent change requests.


Changes to Bank Details

Changes to Address

Changes to Supplier Name

Changes to Remittance or Contact Email Address

  • Full trading name
  • Full postal address
  • Any other addresses if relevant
  • Bank details (or, for individuals, a paying in slip or bank statement)
  • VAT/Company Registration number If applicable.

 

  • Full trading name
  • Full postal address (new address)
  • Any other addresses to be updated (if relevant)
  • VAT/Company Registration number (if applicable)

 

For changes to a supplier name, we ask suppliers to complete the supplier registration form, including:

  • New trading name in full (including Trading As names if applicable)
  • Full postal address
  • Any other addresses if relevant
  • Bank details
  • VAT/Company Registration number If applicable.

 

Please request a link to the form from your Council contact.

  • Full trading name
  • New email address
  • Purpose of email (i.e. general communications, remittances only)


Please note that for data protection purposes, we may conduct further checks to ensure the validity of any changes requested to supplier details.


Classifying Your Request

When completing our contact form, we ask you to choose the options that best fit your request. For supplier amendments, please use 'Finance Services' as the Service and 'Supplier Query or Update' as the Query Category.