When You’ll Receive Your Payment
Payment of an invoice is dependent on the below details:
- Payment Terms
The standard payment terms for invoices processed by EMSS are 30 days from invoice date. If your payment terms differ to 30 days, amendment will need to be pre-agreed by the relevant authority’s purchasing teams in alignment with your contract.
- Approval of Invoice
Payment will only be made on invoices that have been approved by the authorising department. Where a purchase order has been raised, the goods and/or services will need to be marked as received in our finance system to allow for the invoice to be paid.
Once a payment run has been finalised and completed, a remittance detailing the breakdown of invoices and credit notes processed on the run will be sent via email to the email address held on our system.
There may be times when payment could be delayed, and this is usually due to there being a dispute or hold applied to the invoice. Your departmental contact will be able to discuss this further with you, agreeing any relevant actions required for payment to be made.
The remittance we issue to you will include the amount paid, date due to clear the bank account and the details of the payment. If you are receiving payment for an invoice, the invoice number will be quoted. If it is for a payment issued by the department (i.e. schools allowance) a reference will be quoted.
- Need more information on the payment?
Please call us on 0300 30 30 222 or contact us via our contact form, provide your payment reference and ask for a more detailed breakdown. For GDPR reasons, we may need to direct your query onto the approving department to provide more information. We aim to respond to all of these requests within 5 working days.
- Received a payment without a remittance?
Please call us on 0300 30 30 222 or contact us via our contact form and provide your payment reference. We will then be able to locate the payment and provide the details for you. Our agent will also check the current remittance email address held on your account and this can be amended in required. We aim to respond to all of these requests within 5 working days.
Colleagues Chasing Payments
If you are an internal colleague chasing payment of an invoice, please ensure you:
- Check the Check AP Dashboard to see if a supplier has been paid and/or to check their payment terms. If you do not have access to the AP dashboard, please speak to your business support team to gain access. More information and support on the Dashboards are available here.
- If you are the PO requestor and/or the invoice coder and approver please check for Fusion notifications requiring your action. These will be accessible via the bell notification in Fusion, and will also be emailed directly to you.
If you have exhausted the above options, please contact EMSS via our contact form.
Problems with your Payment?
Please call us on 0300 30 30 222 opt 1 or log a query with us via our contact form and we will get back to you as soon as possible. We aim to respond to all queries within 5 working days – for urgent issues, please call us.